SERVICE LEVEL AGREEMENT

The lower threshold of the provided bandwidth is 32 kbps

The connectivity and the activation of a Wi Fi client is done within one working day

The connectivity and the activation of a Fiber optic client is done within a week in Gyumri. For other regions it will be done according to the agreement

Response to customer requests are given within 4 hours (Monday to Saturday 9:00 – 21:00)

 

Interruption of the connectivity link is recovered within 1 hour (when no physical damage occurred) and for the cases of physical damage the link will be recovered within a day. Service hours are Monday to Saturday 9:00 – 21:00

 

 

 

 

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